[Tips] How to Fix Netflix 1006/108/1011/12001 Errors

Part 1: Netflix Connection Problems

Error message with UI/AIP/NW Code beginning:

• ● Sorry, we are unable to reach the Netflix service. Please try again later or visit www.netflix.com
• ● Cannot Connect to Netflix | Cannot reach Netflix.com
• ● Netflix is Not Available | Netflix is Unavailable
• ● Unable to Connect to Netflix
• ● Android Error: Connection Failed

How to Fix:

It's mostly caused by the Internet connectivity problem, like you're using the public Wi-Fi which may block the Netflix using and have limited bandwidth, or using cellular data/satellite Internet with slower speed. You can fix Netflix connection errors by:

• ● Testing your Internet to see if the reason lies in the Wi-Fi or router network;
• ● Reinstalling Netflix app, deleting its saved account data, and signing in again;
• ● Deactivating the Netflix streaming device, like iPhone, iPad, TV, Wii, Roku, Chromecast, Xbox, PSP, Android, restart it again, sometimes you can even do Factory Reset like Roku. >> Detailed steps according to devices.

Part 2: Netflix Errors of Buffering/Streaming

1. Netflix Error 1006 (mainly occurs on Apple Device and Nook tablet)

Message: There is a problem connecting to Netflix. Please try again later(1006).
Possible reasons: Netflix itself; User account information problem on Netflix; Internet connection problem

How to Fix (for Apple Devices):
• Reset the Network (select those options in order):
"Settings" on the main menu -> "General" -> "Reset" -> "Reset Network Settings" -> "Reset" -> Reinstall Netflix -> "Settings" on the main menu again -> Wi-Fi -> choose and connect to your Wi-Fi account -> Run Netflix, sign in and stream...

• Reinstall Netflix:
Turn the Apple device off and restart it after about 10 seconds waiting -> Delete/Remove Netflix app from your device -> Search and install Netflix app again -> Run Netflix, sign in and stream...

How to Fix (for Nook Tablet):
Possible reasons: The stored information is not refreshed

How to Refresh Information:
White arrow at the screen base (then tap the following icons/options in order) -> "Settings" bottom -> "Device Info" -> "Erase & Deregister Device" -> "Erase & Deregister Device" again -> "Reset NOOK" -> Reboot Nook tablet -> download and connect to Barnes & Noble -> run Netflix again, sign in and stream...

2. Netflix Error 12001 (mainly occurs on Android Device and Nook tablet)

Main reason: The stored information is not refreshed

• How to Resolve (for Android Device):
• Power off Android device and restart it to stream again.
• Clear the Netflix data in Application (Manager)

3/4. Netflix Error 1011/1012 (mainly occurs on Apple iPhone, iPad and iPod touch)

Message: There is a problem connecting to Netflix. Please try again later(1011/1012).
Possible reasons: Netflix itself; User account information problem on Netflix; Internet connection problem

• How to Fix:
• ● Test Internet Connection on Device
• Browsing any webpage from your device to test the Internet Connection. If it can not open the page, you may get the Internet connectivity issue. If not, continue troubleshooting below.
• ● Reset Netflix to Refresh Netflix Information
  Select "Setting" on Home screen -> "Netflix" -> Put "Reset" toggle at "On" state -> Go back to Home interface -> Run Netflix, sign in and stream...
  • Reboot Device
• Power off the device completely for about 10 seconds and then restart it, launch Netflix for streaming movie/TV show.
• ● Reinstall Netflix
• Unistall/Delete Netflix from your device and install it again from App Store, then press Netflix icon to sign in and stream.
• ● Powercycle Home Network (including both modem and router)
• Power off computer -> Power off all of your home network equipment (unplug the modem/Wi-Fi router from power) for a while, better more than 30 seconds -> reconnect your modem/Wi-fi router -> run Netflix again to stream.

Other 1011 Related Playback Errors:
Error code: M7111-1101, M7031-1101 (on computer)
Main reason: Network connectivity, Internet Explorer Setting

• How to resolve:
• ● Powercycle Home Network (including both modem and router)
• ● Disable Internet Explorer add-on in Tools options: SiteR64.dll (for SiteRanker), SavvyConnect (for SavvyConnect) -> restart IE -> run Netflix again, sign in...

5. Netflix Error 108 (maily on iPhone iPad iPod touch | Apple TV)

Error message: Sorry we could not reach the Netflix service. Please try again later. If the problem persists please visit the Netflix website. (108)
Main reason: Internet Connection problem
How to Fix for iPhone iPad iPod touch: the same as Error 1011/1012 solution

• How to Fix for Apple TV:
• ● Test Internet connection on Apple TV by choose "Settings" -> "General" -> "Network" > "Test Network" > "OK" -> "Yes" -> Choose a download speed option. (If it fails, go to seek help from Apple official support site. If it works, go to next one.)
• ● "Cut" the cable connection of Apple TV and reconnect it again after a few seconds
• ● If there's still an error when run Netflix again, tap "Play" -> "Deactivate/Sign out" on the TV remote. If the error message appears when playing Movie/TV, press "Menu" to turn to "Who's Watching Netflix" -> "Sighout", and then sign in again to stream.
• ● Update Apple TV'S firmware by choosing "Setting" -> "General" -> "Software Updates" -> "Update Software/Update automatically" -> "Download and Install"

6. Netflix DRM Error (maily on Windows/Sony Devices)

Error code: DRM Error/DRM-14/N8156/8152/8151
Error message: We're sorry, but there is a problem playing protected (DRM) content.
Possible reasons: Silverlight itself; Computer setting that prevents Silverlight from loading Netflix video files; Content itself issue

• How to Fix:
• ● Unistall Silverlight plugin and download, reinstall the latest version of it to stream again
• ● Verify Silverlight is compatible with your Windows (10) (check its compatible OS), Anti-virus software, browse. You can run browser as Administrator

DRM, full name Digital Rights Management, is a copy protection program with technique to prevent users from copying or sharing copyrighted materials like physical CDs/DVDs, online songs/videos. ( Try No.1 DVD Ripper Free)